REBUTI — DISPUTE EVIDENCE FOR ONLINE SELLERS
Buyer complaint.
Platform steps in.
Drop the files, get the evidence.
Upload order, shipping and chat screenshots and the unboxing video. Rebuti reads them, checks point by point against what the platform decides on, and produces the statement with numbered attachments. First case free.
No percentage of recovery · Evidence check before you generate · Gaps are named, never papered over
01 / DECISION POINTS FIRST
Know what the platform decides on
before you gather anything.
Each dispute type carries the platform rules and court positions that apply. Your materials are checked against them one by one, marked supported or missing, with what would close each gap. The screen shown is a real run.
02 / THREE STEPS
Upload the materials.
Screenshots, PDFs, chats and video in one drop. Platform, procedure, dispute type and deadline are read from the files.
Read the check.
Rules and similar cases are retrieved; each claim is checked against the decision points. You know the gaps before generating.
Take the deliverable.
A statement with citation numbers, a numbered attachment pack and a review PDF, plus the submission steps for the platform.
03 / COMMON DISPUTES
What buyers say,
and what each one asks you to prove.
Item not received
Whether the parcel reached the buyer in person, or a proxy the buyer agreed to in advance.
“I sent back exactly what you shipped.”Returned item does not match
Whether the item identity at dispatch and on return both tie to this order, with a continuous record of the return.
“Everything was in the box. You miscounted.”Returned item is missing parts
Whether quantity records exist at both ends and tie to this order.
“It was broken when it arrived. I returned it as is.”Returned item is damaged
Whether a pre-dispatch condition record exists and how the returned condition differs.
“This is not what the listing showed.”Not as described / damaged
Whether the listing at purchase matches what was sent, and the timeline of the buyer’s evidence.
“You say you refunded. Nothing arrived.”Refund not received
Whether the refund record ties to the original transaction and what its current status is.
“I did not make this payment.”Payment not authorised
Whether authorisation and fulfilment signals point to the same person.
“I cancelled long before this charge.”Charged after cancellation
How the cancellation time, the policy terms and the billing period relate.
No percentage. Nothing invented.
One price per case, paid by card, WeChat Pay or Alipay. Every sentence in the statement points at a material you uploaded; gaps are stated, never filled in.
How we protect your data